As the entire healthcare system goes through drastic changes in philosophy and structure, you need to position yourself in the forefront of the paradigm shift. One area of change is from a predominantly passive care philosophy to a much more active role for the patient in their own healthcare. Gone are the days when a patient would go to their doctor and expect the doctor to take complete control of the healthcare treatment program. Now, the patient often expects to partner with their doctor in their healthcare program.
This shift is a move in the right direction, though most patients and most doctors aren’t fully aware of the full ramifications of this shift. I would suspect that most patients aren’t really ready to successfully complete their end of the bargain, which may include dietary changes and increased physical activity. Many doctors are not willing, perhaps not able, to let the patient have more say in their healthcare program. A large number of doctors aren’t comfortable with instructing their patients on proper exercises and diet to improve their health.
When most business owners think of employee development, thoughts of computer upgrades or pricey training programs enter their heads. But if you invest a little time in a meaningful way on a regular basis with each employee, you and your business will receive a great return on your investment.
To incorporate this technique into your management toolbox, all you need to do is to make a plan of action and a commitment to stick with it.
First, simply schedule a set time to meet with each employee. Schedule it weekly, monthly, or whenever it works for both of you. Remember, this is an investment in your employees and your company, so if something comes up and meeting needs rescheduling, make it a priority.
To get the most out of your meetings, take care that they are purposeful and focused. Here are a few tips to help you get the most out of your investment:
- Communicate your expectations for their job
- Discuss the plans and goals of the company
- Get to know them personally
- Discover what their personal and professional goals are
- Determine how you can help with their goals
- Discuss how they can help with the company’s goals
- Develop a plan of action to obtain both your goals and your employee’s goals
- Welcome their opinions regarding the company
- Schedule training as needed
After you have met with each employee, you should have a good idea of what makes them tick. With that you can determine how to best support their goals for the benefit of both the employee and the company, so create a plan of action for each employee and implement it.
Please understand, I am not saying you need to spend all day hanging out with your employees. When scheduled on a regular basis, these meetings usually wrap up in 15 minutes.
If you show an interest in your employees, they will do the same for you and your company. They will also feel like they have a vested interest in the company and to its success and that can only mean great things for your business. In fact, a common characteristic of many successful companies is that their employees are well-trained, engaged and committed to doing a good job.
It won’t take long for you to notice benefits like increased productivity and reduced turnover from this approach, as well.
Investing in your employees doesn’t have to be expensive. Heck, it may offer the best return on investment your company’s ever seen.
“Two Practice Managers walk into a bar………”
We really do need to take this’ fun’ thing much more seriously!
"The human race has only one really effective weapon, and that is laughter. The moment it arises, all our toughness yields, all our irritations and resentments slip away, and a sunny spirit takes their place." -- Mark Twain
As a general rule, most people want to enjoy their job and a sense of belonging to part of a team. There is a certain stability that comes from having a job that you enjoy and give you a sense of purpose. Having employees who enjoy their work translates into a positive gain for your office.
It’s no secret that top talent makes businesses go. Whether you are a startup or a Fortune 500 company, you want and need top talent to grow and add value to your company. Company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment someone has at their current company.
With the growing need for top talent and the escalating trend of high turnover rates, it’s more important than ever to invest time, resources, and money into your employees. Instead of spending endless amounts of dollars to hire and retrain new employees, businesses need to focus more on how to hire and retain top talent.
Physicians are always looking for ways to improve practice revenue. Most strategies involve increasing top-line revenue assuming that it will automatically improve their bottom-line as well. Often overlooked are ways to cut costs and improve net income through minimizing physician’s staff turnover and training. One strategy which is working for many healthcare provider offices across the nation is to hire mature workers in key front office positions. Hiring mature workers is often an integral part of office staff retention strategies.