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Are Doctors Too Insecure to Handle Their Patients Opinions? |
Changing patient attitudes and physician self-esteem may be on a collision course. I was reading an old study from 1988 that found that the patients who are most troubling to doctors are those who pose a threat to the physician’s sense of professional integrity. Patients who are disrespectful, critical or demeaning are far more irritating than those who disregard the doctor’s instructions or who cannot pay their bills, the study found. They also found that patients who provoke an emotional reaction in their physicians may unwittingly interfere with the physicians diagnostic accuracy and treatment decisions. They write. “If a doctor’s self esteem relies too much on his professional self-image, he’ll be vulnerable to patients who seem rejecting in some way.
Fast forward to 2009. It is well known that patients in 2009 have less respect for their doctors; want more control over their own healthcare, are more demanding of the service they receive (especially baby boomers!) and believe the information they get on the internet is as valid as that from their doctor. Furthermore, they can trash their doctor on the internet with a few swipes on the keys of their computer. What’s a doctor to do??? Will doctors have to get more secure? Will they need to change their expectations about their image with their patients? We’d love to hear your opinion on this issue.
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