This is not an uncommon occurrence. Drug companies have made a killing by bribing office staff with goodies. As one drug rep said, “ All it takes is tacos and a pen to get an audience with the doctor.” This is only the tip of the iceberg. It is well known that medical practices are staffed with under-qualified, untrained, in-over-their-head staff. Why is this? Many think because doctors don’t think they run a business, they think it’s a “practice”, therefore you don’t need competent business people in charge. Even though healthcare is 17% of the U.S. economy, the people on the front line (doctors), do not consider it a business. Go figure!!!!