Patient satisfaction should not influence how doctors are paid
by Kevin Pho, MD
Medicare is thinking of using patient satisfaction scores in part to determine bonuses to hospitals.
According to Kaiser Health News,
… patient gripes soon will affect how much hospitals get paid by Medicare.
The Centers for Medicare & Medicaid Services is finalizing details for the new reimbursement method, required by last year’s health care law. Consumer advocates say tying patient opinions to payments will result in better care. But many hospital officials are wary, arguing the scores don’t necessarily reflect the quality of the care and are influenced by factors beyond their control.
This is seriously misguided policy.
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